Canon has extended the coverage of the proCARE after-sales service programme for its large format graphics portfolio and it’s now available to all Arizona and Colorado customers worldwide.
|Canon Colorado 1650|
“Designed for users of the award-winning Arizona flatbed and roll-to-roll Colorado, print service providers and print factories can now benefit from maximised uptime and full cost transparency,” Canon said. “By providing on-site support with the fastest response times, and with parts, labour and travel time, preventive maintenance and remote support all included, Canon’s customers benefit from the highest return on investment and continuous production uptime at the highest and most consistent output quality.”
Roland Reinheimer, senior sales director production at Canon Germany added: “Our Arizona flatbed family is the benchmark for the industry and the Colorado web printer series is rapidly gaining market share thanks to its unique UV gel technology. Since the launch of Canon Colorado proCARE in 2020 in EMEA, more than 95% of our customers’ Colorados have connected to our on-remote service data intelligence system. Similarly, more than 70% of our customers already benefit from a full-service contract and 80% of them have opted for a 60-month Canon proCARE contract to minimise their total cost of ownership. These figures speak volumes for the service concept.”
proCARE contracts are available for 36, 48 and 60 months, with the option to extend for 12 or 24 months. Additional support options include rapid onsite response and print head replacement. proCARE for both the Arizona and Colorado series is available via Canon Certified Partners or directly from Canon for customers across the globe.
“Arizona and Colorado series printers are designed for optimal productivity with minimal operator intervention and manual maintenance,” Canon said. “The proCARE service programme extends this philosophy, giving customers the added confidence to always deliver. This means print service providers and print factories can focus on what matters most – exceeding client expectations for quality, delivering within tight turnaround times, growing their business and increasing profits.”