Canon Production Printing Australia has launched ProCare, a new Canon Production Printing Oceania after-sales service program for its Colorado roll-to-roll wide format printer series.
From 1st January 2021, Colorado1640 and 1650 owners will have access to spare parts, preventive maintenance and remote software application support for increased productivity and minimal downtime.
ProCare’s premium counterpart, ProCare+, provides additional support options including rapid onsite response, and print head replacement and maintenance.
| Craig Nethercott, MD, Canon Production
“With Colorado ProCare, customers know they have a technology they can rely on and a solutions partner who will always be at their side to help them deliver,” said Craig Nethercott, MD, Canon Production Printing Oceania.
“We know from our customers, that Colorado is much more than a production device; it’s a solution for bringing artwork to life, meeting the tightest deadlines and fulfilling even the most critical application requirements. Print service providers rely on it on a daily basis and its performance is vital for their business, whether they have one or multiple machines.”
A company press release added: “Colorado series printers are designed for optimal productivity with minimal operator intervention and manual maintenance. ProCare and ProCare+ have been designed to extend this philosophy in an effort to give customers the added confidence they need to deliver quality, tight turnaround times, business growth and increased profits.”
ProCare and ProCare+ are both available for three, four or five years, with an option to extend support after the initial contract has ended.