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Holiday shut-down precaution advice from Roland DG

Roland DG will be closed from COB of 23rd December and re-opening on Monday 4th January. In an advisory sent to customers, some very useful tips and a checklist are shared on how to correctly shut down, keep prepared and re-start wide format inkjet printers.

roland TrueVIS VG
Roland DG's shut-down advice represents good tips for all wide format printers

To ensure you do not encounter any issues upon returning from your holiday break, we would like to remind you of the correct procedures for extended periods of non-use of your Roland DG printers.

If your printer is not going to be used for a few weeks we suggest you follow the checklist below;

  • Ensure the main power (rear of machine) is left ON and the sub power (front control panel) can be left OFF.
  • Adequate ink must be left in the ink cartridges (this includes your maintenance cleaning cartridge if you have one in your model) to ensure automatic maintenance cycles can be performed.
  • Make sure to perform a manual clean before going on holidays, as described in the user manual, using the recommended cleaning sticks and cleaning liquid to ensure the print heads will be well protected.
  • If your machine contains special colours such as white or metallic, ensure you shake these cartridges well before leaving and remember to shake upon your return before commencing normal operations.
  • It is recommended that you run a small special colour print upon your return to ensure these inks are properly circulated and to check that they are in good working order.
  • Waste bottles may be near to overflow and require checking, so empty the waste ink in accordance to directions explained in your user manual. Remember that during the holiday period your machine will still run automated cleaning, so it is recommended that the waste bottle is emptied on your last day of operation through the machine maintenance menu.
  • For TrueVIS machines please review and perform Tray cleaning where necessary to ensure the wiper maintenance liquid is clean and restocked for the break.

Beware high heat for UV inks
One other important factor, particularly in regards to UV ink, is that the environment must be kept stable. If the print environment is poorly insulated, temperatures in Summer may exceed the recommended temperatures. Extended periods of excessive heat or cold can be detrimental to ink, which may affect the viscosity and lead to blockages in the print head nozzles.

For information on recommended machine temperatures please refer to the following guides: https://www.rolanddg.com.au/support/print-environment-docs

If you plan on printing during the Christmas and New Year period, ensure you have enough stock as there may be delays in delivering orders around this time.

If you would like to discuss any of the above procedures or need further assistance, please contact Roland DG support: https://www.rolanddg.com.au/support/customer-support-form or call 02 9975 0000.

Thanks to Roland DG! Merry Christmas.