Avery Dennison’s long-established Integrated Component System (ICS) Warranty Program is now accessible via an online portal. Customers can register for their warranties and track the progress of their applications and claims, anywhere, anytime.
The ICS Warranty Program continues to offer customers the high quality of service that they have grown to trust and depend on. The Program covers two robust levels – the ICS Performance Guarantee and the ICS Platinum Warranty:
● The ICS Performance Guarantee is granted to all customers working in accordance with the relevant Avery Dennison Performance Guarantee Bulletins1. Avery Dennison films deliver optimum performance when used in conjunction with recommended machinery, methods and materials as stated in the Technical Bulletins. It allows customers to combine Avery Dennison films with their choice of application, production method, qualified printer, ink and application tape.
● Especially suited to large-scale, high-stakes projects, the ICS Platinum Warranty is a premium, comprehensive and customised warranty that
1 Terms and conditions: http://graphicsap.averydennison.com/en/home/resource-center/durability-and-warranty.html
protects end-users from the point of installation to the end of a material’s working life. Available only through Avery Dennison Specialist Converters and Installers, it provides confidence in ensuring perfect project execution.
Regardless of the application, the warranty program gives customers the confidence of knowing that the range of high performance products are backed by a warranty they can trust. This gives the network of certified Avery Dennison Specialist Converters and Installers an additional advantage over others by delivering value-added services.
“The enhanced ICS Warranty Program demonstrates Avery Dennison’s emphasis on its customers as true business partners,” said Peter Wright, technical marketing manager, Avery Dennison. “Early feedback on the new online application process has been positive and welcoming. Customers are happy with the ease of access regardless of geographies and time zones, and they are pleased that the processing time from application to approval has been reduced - from request to issuance, the average time is now just three business days.”